ParcelOps Privacy Policy

This Privacy Policy explains how ParcelOps (“we,” “us,” “our”) collects, uses, and protects information across the ParcelOps website, dashboard, APIs, MCP servers, code execution features, and connected integrations (collectively, the “Service”). We keep data collection focused on what is needed to run the dashboard, power MCP workflows, and keep accounts secure.

Data We Collect

We collect information necessary to provide the dashboard and integrations you use, keep the Service reliable, and comply with legal obligations.

How We Use Data

• Power the dashboard and MCP workflows you use.
• Authenticate users, secure sessions, and protect credentials.
• Operate MCP servers, route tool calls, and show usage analytics.
• Save, organize, display, export, and rerun property profiles for your workspace.
• Debug issues, keep uptime reliable, and maintain audit logs.
• Work out your monthly report limit and subscription billing.
• Send account, billing, and security notifications.
• Comply with legal obligations and enforce our Terms.

Sharing & Disclosure

We do not sell user data. We share information only as needed to provide the Service and your dashboard:

• Service providers for hosting, databases, and email delivery (e.g., Supabase, Azure Communication Services).
• Payment processing via Stripe for subscriptions and invoices.
• Public, licensed, and private property-data sources you enable, including government cadastres and customer-authorized databases.
• Legal or regulatory requests when required by law.
• Business transfers in the event of a merger, acquisition, or asset sale.

Third-Party OAuth Data

ParcelOps' use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

When you connect a third-party provider through OAuth, ParcelOps accesses only the scopes you explicitly authorize and only the account data needed to provide the feature you choose.

Google user data. When you connect a Google service to ParcelOps, ParcelOps accesses your Google account profile and the specific Google user data covered by the scopes you approve. Access is always limited to the authenticated user's own account and only while your connection is active.

• Gmail: Under the gmail.modify scope, ParcelOps can list, read, search, send, draft, label, archive, and trash messages on your behalf so the AI assistant can summarize, compose, and manage your mail at your explicit request.
• Google Calendar: Under the calendar and calendar.calendars scopes, ParcelOps can list calendars, list/create/update/delete events, and create or delete secondary calendars so the AI assistant can read your schedule and manage events at your explicit request. The calendar.calendars scope is required for creating and deleting calendar containers themselves, in addition to events.
• Google Drive: Under the drive.file scope, ParcelOps can create, read, modify, share, and delete only the files and folders that the AI assistant creates on your behalf or that you explicitly open with ParcelOps. ParcelOps does not have access to your other Drive files. We use the narrower drive.filescope to follow Google's minimum-scope guidance.
• Google Docs: Under the drive.file scope, ParcelOps can create, read, insert text into, and format only the Google Docs that the AI assistant creates on your behalf or that you explicitly open with ParcelOps. ParcelOps does not have access to your other documents. We use the narrower drive.filescope to follow Google's minimum-scope guidance.
• Google Sheets: Under the drive.file scope, ParcelOps can create spreadsheets and worksheets, read cell values and ranges, append rows, update cells, and apply formatting only for the spreadsheets that the AI assistant creates on your behalf or that you explicitly open with ParcelOps. ParcelOps does not have access to your other spreadsheets. We use the narrower drive.filescope to follow Google's minimum-scope guidance.
• Google Slides: Under the drive.file scope, ParcelOps can create presentations, add new slides, read slide structure, update slide content, and delete slides only for the presentations that the AI assistant creates on your behalf or that you explicitly open with ParcelOps. ParcelOps does not have access to your other presentations. We use the narrower drive.filescope to follow Google's minimum-scope guidance.

Depending on the providers and connectors you enable, ParcelOps may access account profile information and limited categories of third-party data needed for the feature you choose, such as files and file metadata, emails and mailbox labels, calendars and events, spreadsheets and documents, tasks, contacts, and meeting or workspace metadata.

Specifically, ParcelOps:

• Uses third-party account data only to provide and improve user-facing features of ParcelOps that are visible to you.
• Does not sell third-party account data to third parties.
• Does not use third-party account data for advertising, including retargeting, personalized advertising, or interest-based advertising.
• Does not transfer third-party account data to data brokers, information resellers, or similar parties.
• Does not allow humans to read Google user data, except: with your affirmative consent for specific items (e.g. a support ticket you share), for security purposes, to comply with applicable law, or when the data has been aggregated and anonymized for internal operations.
• Does not use third-party account data to determine credit-worthiness or for lending purposes.
• Does not use Google user data to develop, improve, or train generalized or non-personalized AI or machine learning models. Any AI features in ParcelOps operate only on the signed-in user's own data, at that user's explicit request, and only for the session in which the request is made.

You can revoke ParcelOps's access to a connected third-party account at any time through the provider's account permissions settings or from the ParcelOps dashboard.

You can also revoke ParcelOps' access to your Google account at any time via your Google Account permissions page at https://myaccount.google.com/permissions.

We use encryption for stored credentials and secure cookies for sessions. We retain data only as long as necessary for the purposes described in this policy.

Your Choices

• Update account information and manage connection settings in your dashboard.
• Revoke OAuth access at any time through your provider or in ParcelOps.
• Opt out of non-essential emails and usage alerts where available.
• Request account deletion or data export by contacting support.

Children's Privacy

ParcelOps is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete that information promptly. If you believe a child has provided us with personal data, please contact us at support@parcelops.ai.

International Users

ParcelOps and its service providers may process data in multiple regions, including the United States, to keep the Service reliable. If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, you may have the right to access, correct, delete, or port your personal data, as well as the right to restrict or object to certain processing. To exercise these rights, contact us at support@parcelops.ai. We process data based on your consent, contractual necessity, or our legitimate interests in operating the Service.

Governing Law

This Privacy Policy is governed by the laws of the State of Texas, United States, without regard to conflict of law provisions.

Contact

Questions about privacy? Email us at support@parcelops.ai.